Descriptif de la mission :

Mission en remote, full anglais. Le descriptif de la mission est ainsi en anglais.

The ideal candidate:

Is ITIL v3 Certified
Able to rely on his/her strong analytical and problem-solving skills
ServiceNow experience:
Admin Certified
Integrations
ITOM
Implementation
Manage instance
CMDB experience
CMDB Implementation
Domain Separation is a plus


Core requirements * Mandatory
· Core platform expertise
· ITSM
· CSM
· Service Now Scripting and JavaScript
· Workflow/Flow designer
· Integrations and Rest API knowledge
· ITBM/PPM

Additional requirements for our ideal candidate
· Domain Separation
· ITOM / ITAM
· CMDB
· Service Now Upgrade experience



Responsibilities:

Architect ServiceNow technical solutions
Develop and analyze functional requirements for systems implementations and convert the functional requirements into ServiceNow technical design
Perform quality reviews to ensure requirements are documented properly
Design, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, LDAP integration, custom scripting, ebonding, and third-party software integrations.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
Manage the work of ServiceNow technical team:Define development sprints and manage them through completion, Manage daily SCRUM calls
3+ years of ServiceNow design and development experience
Experience developing ServiceNow applications from business requirements and/or technical design documents
At least one full lifecycle ServiceNow implementation in the role of a lead architect or hands on engagement manager
Programming expertise in Java, JavaScript or other functional programming languages
Demonstrated understanding of ITIL practices
Demonstrated experience with ServiceNow Import Sets and Transform Maps
Experience with user acceptance testing (UAT), including test script creation, execution and signoffs

Environnement Technique

ITIL Certified

ServiceNow